Last updated: August 5, 2026
These Terms & Conditions govern your use of the Mario Express website and services for consolidating, packing, and shipping purchases from Turkey to the world. By using our services or registering an account, you agree to be bound by these terms.
Mario Express provides package consolidation services (a private address inside Turkey), inspection, photographing and repacking of purchases, temporary storage, and international shipping via carriers such as UPS and other partners, as well as bulk commercial shipping services.
We provide free storage for purchases received at your private address for up to 30 days from the date of receipt. After this period, additional storage fees may apply and you will be notified. Unclaimed contents left for an extended period may be disposed of per our internal policy after reasonable attempts to contact you.
Shipping hazardous materials, drugs, weapons and explosives, cash, and goods that violate the law in Turkey or the destination country is prohibited. The Company reserves the right to open and inspect packages and refuse to ship any prohibited or customs-restricted content. The customer is solely responsible for ensuring their shipment complies with import regulations in their country.
Shipping cost is calculated based on actual weight or volumetric weight (whichever is greater), plus service fees and any customs duties borne by the customer depending on the destination country. Payments are made in advance through approved payment gateways (credit cards, Zelle, Interac e-Transfer) or by cash/transfer as agreed, and orders are not shipped until payment is confirmed.
Shipment insurance is optional and available for an additional fee, covering loss or damage per the terms agreed at the time of order. If insurance is not selected, the Company's liability for any loss or damage is limited to the extent permitted by applicable law and carrier policies. The Company is not liable for delays caused by circumstances beyond its control (such as customs, weather, or government actions).
A shipping order may be cancelled before it is handed over to the carrier, with the amount paid refunded after deducting any service fees already incurred (such as inspection or repacking). Shipping fees cannot be refunded once the package has left our warehouse.
By registering for our services, you agree to receive operational messages related to your order or shipment (receipt confirmations, packing notifications, tracking updates) via WhatsApp, SMS, or email.
All website content (logo, text, design) is owned by Mario Express and may not be copied or used commercially without prior written permission.
The Company may modify these terms at any time, and the updated version will be posted on this page. Continuing to use our services after a change means you accept the updated terms.
These terms are governed by and construed in accordance with the laws applicable in the Republic of Turkey, unless otherwise agreed in writing.
For any questions about these terms, contact us at info@marioexpress.net or visit our Contact Us page.