Privacy Policy

This policy describes how Mario Express ("the Company", "we") collects, uses, and protects your personal data when you use our website and services for shipping purchases from Turkey to the world. By using our services, you agree to this policy.

1. Information We Collect

• Identity and contact information: full name, phone/WhatsApp number, email address, and delivery address.
• Shipment data: package details (weight, dimensions, contents, photos taken on arrival at our warehouse), tracking number, and status history.
• Payment data: payments are processed through trusted third-party payment gateways (such as Stripe); we do not store your credit card numbers on our servers.
• Usage data: IP address, browser type, and pages you visit, to improve your experience on the site.

2. How We Use Your Data

• To provide package consolidation, packing, and international shipping services, and to track them.
• To contact you about your order or shipment via WhatsApp, phone, or email (including receipt and packing notifications).
• To process payments, invoicing, and refunds when needed.
• To comply with customs and legal requirements in the destination country.
• To improve our services and website and analyze usage.

3. Sharing Data With Third Parties

We share your data only when necessary with: shipping carriers (such as UPS and other shipping partners) to deliver your shipment, payment service providers (such as Stripe) to process payments, and customs or government authorities upon lawful request. We do not sell your personal data to any third party for marketing purposes.

4. Cookies

Our website uses essential cookies to remember your preferences (such as language and dark/light theme) and improve your browsing experience. You can control these through your browser settings.

5. Data Protection

We take reasonable technical and organizational measures to protect your data from unauthorized access, use, or disclosure, including encrypted connections (HTTPS) and restricting internal access to customer data to those who need it to carry out their work.

6. Data Retention

We retain your data as long as your account is active or as needed to provide our services, plus an additional period afterward to comply with accounting and legal requirements, after which it is securely deleted or anonymized.

7. Your Rights

You may at any time request access to your data, request corrections, or request its deletion (except where we are legally required to retain it), by contacting us at info@marioexpress.net or WhatsApp +90 537 527 9732.

8. Children's Privacy

Our services are intended for adults and we do not knowingly collect data from children under 18.

9. Changes to This Policy

We may update this policy from time to time, and any changes will be posted on this page along with the update date. Continuing to use our services after a change means you accept the updated policy.

10. Contact Us

For any questions about this policy, contact us at info@marioexpress.net or visit our Contact Us page.